BOW Terminal QHSE policy highlights
- Client satisfaction: We deliver safe and efficient services, continuously monitoring and analyzing client satisfaction;
- Continuous improvement: We enhance effectiveness and sustainability using our Action List – Improvement Plan;
- Legislative compliance: We adhere to all relevant laws and maintain an up-to-date compliance system;
- Environmental protection: We minimize pollution and control our environmental impact within economic limits;
- Risk prevention: We proactively identify and address risks to prevent accidents, damages and security incidents;
- Safe planning: Our team plans work safely and according to rules;
- Zero tolerance for corruption: We terminate any relationships involving corruption or bribery;
- Equality and fairness: We prevent discrimination and ensure proper payment practices;
- Safety and quality: We continuously improve safety, health, environmental preservation and service quality;
- Incident management: We record, investigate and address incidents with consistent corrective actions;
- Certified standards: We uphold our QHSE policy through our integrated management system, certified to NEN-EN-ISO 9001:2015, NEN-EN-ISO 45001:2018, NEN-EN-ISO 14001:2015 and ISPS requirements;
- Performance monitoring: We measure, monitor and improve our QHSE performance;
- Open communication: We regularly discuss health, safety, environmental and quality issues;
- Competence and tools: We ensure all activities are performed by qualified individuals with proper tools;
- Clear agreements: We establish clear responsibilities and rules with our clients and (sub)contractors.
Our certifications
We are strongly committed to Quality, Health, Safety and Environment (QHSE)following the top standards of ISO 9001, ISO 45001 and ISO 14001. Following these international standards helps us keep our processes efficient, our workplace safe and our environmental impact low.
AEO certification
BOW Terminal is currently in the process of obtaining AEO (Authorized Economic Operator) certification. This certification, issued by customs authorities, is designed for companies involved in international trade and requires meeting strict standards. Achieving AEO status offers BOW Terminal several advantages, such as relieving our clients of customs-related concerns in the global market. By becoming AEO-certified, we aim to further improve our efficiency and reliability, ensuring smoother and more secure international trade operations.
ISPS compliance
BOW Terminal strictly adheres to the ISPS (International Ship and Port Facility Security) code to ensure strong port security against terrorism and other threats. This compliance means our terminal meets international security standards, protecting our facility and the global supply chain. As part of these rules, every visitor must register ahead of time. This registration requirement helps us keep our environment secure by tracking and managing access, ensuring all on-site individuals are authorized and accounted for.
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Terminal Access and Safety Instructions
At BOW Terminal, the safety and security of our employees, visitors and operations are our highest priorities. To ensure a safe environment, we follow strict access and safety protocols that meet international standards. These guidelines protect everyone on-site, keep our operations running smoothly and uphold our commitment to excellence.